We have been a customer for years. We came to Point of Contact in a desperate situation. Our file server had failed and the backup had failed as well. The Point of Contact team worked a quick, affordable, permanent solution for us. As a former IT service provider myself, I understand the complexities of keeping up with the constant changes in the IT environments. Point of Contact is always ahead of the game and advises us of how not only to keep our status quo but how to avoid pitfalls that are going to slow our production or halt our business altogether. They implemented a remote work environment and email exchange that was exactly what we had always wanted. Point of Contact is always reachable and quickly responds to any help desk type problem from my staff. Point of Contact is my IT employee, but at a fraction of the cost. I honestly couldn’t be as successful in my business without their constant support. Point of Contact is proactive in their business approach and keeps us ahead of the game while understanding that there are often budget restraints. I have recommended Point of Contact to many of our clients and peers and continue to do so because they truly help a business strengthen their IT position while still conducting business as usual.
As a small business that can’t afford to have a full time Network/Systems Engineer on staff, Point of Contact has been just what we have needed to ensure that our computers, servers, and network are optimized in order to minimize problems. Should issues arise, Point of Contact is quick to respond and resolve them and if additional dollars need to be spent, Point of Contact always recommends the most economical yet effective solution.
I use Point of Contact for both home and office computer systems. My dental office requires a lot of expertise to not only have third party software and equipment work with the specialized practice management software program, but also to keep me compliant with HIPAA and HITECH healthcare regulations. When I first started using Point of Contact’s services over 10 years ago, it was primarily to bail me out of emergency situations. This relationship has evolved over time to a more proactive approach to keep my equipment up and running in an efficient , secure and compliant mode. Point of Contact’s response time is excellent. Issues are resolved quickly by walking me through the solution, remote access, or on-site visits. On a personal level, Paul is vastly knowledgeable with a pleasing and calm manner that is also exhibited by his staff. I will continue to use Point of Contact and highly recommend them for your business and personal computer system services.
I have used Point of Contact in my business for about four years now. I have never been more impressed with a computer firm. I have total confidence that my files are protected, maintained and in perfect shape with Point of Contact behind the scenes watching our computer do its work. Their responsiveness is truly heartening. Finally, someone who understands “MY COMPUTER IS BROKE …….. Help me”. They deal with our every concern with attentiveness and calm patience. I have gotten advice on hardware which has always been spot on. I look forward to a long and mutually respectful relationship. They “rescued” us and continue to keep us on track with our computer needs. I would recommend Point of Contact to any firm considering consistent long term computer care. I could not be more pleased with our decision to use Point of Contact.
I have never been a person that cared to know about the inside of a computer box or server but have always enjoyed the magic of data at the push of the key. Computerization has been a necessary and vital part of my 33 years as a veterinarian and 22 years in my own practice, increasing in complexity every day. I contacted Point of Contact about 5 years ago and asked for their advice on a computer technology issue. Since then I have never had to worry about my multi-computer system or any servers, routers, printers, or any ancillary devices and my operation runs smoothly because of Point of Contact. Paul’s team works with my veterinary software company to ensure that everything is perfectly functional. Point of Contact handles entirely all migration with third party computerized diagnostic equipment and all third party providers. Because of Point of Contact’s professional expertise, I can concentrate on my practice, my patients, and use my computers continuously with ease.”
We are a small, family-owned business and needed to outsource our IT solutions. We are so glad we found Point of Contact. Working with Point of Contact has been a great experience from the beginning. Paul initially assessed our needs, made recommendations based on our objectives, and executed quickly and flawlessly. Point of Contact has consistently provided creative resolutions to many issues whether it be large, company-wide strategic direction, or every day issues. They are very quick to respond, friendly, and knowledgeable. If they do not know the answer to something, they research it, and find the answer. Bringing Point of Contact on board as a part of our team has been great for our company, and we highly recommend their services.
We operate a small law office in Manassas, Virginia and have been with Point of Contact for several years. In a word, and the company is outstanding. Everyone is very helpful and their response time is amazingly fast! We strongly recommend the use of Point of Contact for all of your computer and technical needs.