googledatacenter.jpg
DSC_5582.jpg
whyus.jpg
googledatacenter.jpg

The Most Reliable IT Managed Services Provider


Server, Cloud, and Security Solutions that Work.

SCROLL DOWN

The Most Reliable IT Managed Services Provider


Server, Cloud, and Security Solutions that Work.

We are an outsourced IT department and trusted technology advisor for small and medium-sized businesses.  Established in 2003, Point of Contact has partnered with hundreds of businesses and medical practices in the Mid-Atlantic region to revitalize IT infrastructure, security, cloud, and to satisfy compliance standards including:

HIPAA, PCI DSS, NIST 800-171, and DFARS 252.204-7012

 
Point of Contact is my IT employee, but at a fraction of the cost. I honestly couldn’t be as successful in my business without their constant support.
— Marian Littleton, Amerisearch
DSC_5582.jpg

What We Do


Help businesses minimize downtime, establish technology standards, and scale their infrastructure.

What We Do


Help businesses minimize downtime, establish technology standards, and scale their infrastructure.

Educate

We take time to understand the problem.  We discuss factors to consider, options, and cost-benefit analysis.

Implement

Now we make it happen.  We are experienced in all things IT and love working with our clients during the implementation.

Respond

Our remote help desk provides an efficient way to deliver immediate support.  A technician can also arrive in a pinch.

Scale

Our IT planning, management, and support ensures that you never have to worry when growing your business, from few to many users.

 
whyus.jpg

Why Us?


No hiccups, no interruptions. Our goal is to get you to "normal" and keep you there. If issues arise, we are always available.

Why Us?


No hiccups, no interruptions. Our goal is to get you to "normal" and keep you there. If issues arise, we are always available.

100% client retention.

We do it through meticulous customer service, a passion for technology, and an unwavering commitment to getting the job done right the first time.  We call it: Just another day at the office.

Experience.

All of our technicians have at least seven years of IT experience, so "asking to speak to a manager" or having your call transferred is not necessary.  Some say it's customer support heaven; but we ask, Why would we do it any differently?

One point of contact.

Our clients work with the same group of technicians from start to finish.

No need to advertise.

Since opening shop in 2003 we have grown on referrals alone.

 
 

 
 

We want a relationship and will be around for a while.

In the IT managed services industry, it is not uncommon for providers to be acquired or sell work at a marked-up rate to another company, which results in higher costs and poorer service for the customer.  We manage your IT needs ourselves to provide the best value and highest level of service.